![]() Use naming conventions to keep your Slack channels organized At Kipwise, we are using Intercom as our customer support tool and we have a channel called #cs-tickets where Intercom will send us a Slack message when there is new tickets or replies received.If you expect those bots are the busy ones that will likely send numerous updates to Slack, it’s a good idea to create separate channels for them otherwise important information sent by real teammates might get buried easily by the bot messages. Create separate channels for bots / automationĪs Slack offers a lot of useful integrations, it’s common that teams have set up some bots / automations that send updates to Slack automatically. Create some channels based on hobbies so teammates can plan some off-work activities together (#fun-foodie, #fun-sports, #fun-music)Ĥ.Other than simply created work-related channels, it’s also a good idea to create some informal or social channels to help your teammates build a stronger bonding. Create Slack channels for social or fun purposes At Kipwise, we also have a company wide channel #company-competitors to share market intelligence when we spot any interesting move from our competitorsģ.Divide the channels by topics so people can subscribe to channels they are interested in learning more (#learn-sales, #learn-marketing).Other than channels for really focused work-related discussion, it’s also a good idea to create some good-reads or knowledge sharing channels to encourage teammates to share industry best-practices or if they read across something inspiring. Create Slack channels for good-reads / knowledge sharing A channel to group projects that involves a cross-team squad(#proj-blog-redesign, #proj-referral-program)Ģ. ![]()
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